Job openings for customer relation executive in mumbai

Responsibilities:
1. Customer Interaction:
o Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.
o Provide information about the features, specifications, and pricing of vehicles.
o Address customer concerns and resolve complaints in a timely and professional manner.
2. Service Coordination:
o Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.
o Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.
o Follow up with customers after service visits to ensure satisfaction and address any additional concerns.
3. Customer Feedback and Surveys:
o Collect feedback from customers regarding their experiences with the dealership/service center.
o Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.
o Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.
4. Relationship Building:
o Build and maintain strong relationships with customers to foster loyalty and repeat business.
o Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.
o Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.
5. Product Knowledge and Training:
o Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
o Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.